Returns & Refund Enquiries
Contact SaveICT about an incorrect, damaged or faulty item and confirm the return terms applicable to your order.
Request a return review
Contact SaveICT with your order or invoice reference, the product model, a description of the issue and relevant photographs. Contact the team before sending a product back so collection or return arrangements can be confirmed.
Keep the product, packaging and supplied accessories available for inspection. For toner and spare parts, explain whether the item has been opened, installed or used.
Confirm the terms before purchase
Ask the team to confirm the applicable return eligibility, reporting period, inspection process, shipping responsibility and refund arrangements before ordering. These details depend on the product and the confirmed order terms; this page does not specify a universal return window.